Frequently Asked Questions

Unfortunately, we cannot ensure access to our car parks for our customers who do not have reserved parking spaces.

Contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11.

Please visit the description pages of our car parks for more information.

1) To take out a parking subscription, go directly to our website's Subscriptions page and choose the car park you are interested in.
You can also contact us by email at contact-france@interparking.com or by phone at 09 70 14 01 11.

2) To modify or cancel a subscription, please contact us by email or phone.

All requests are made online on this website. The advantages of the Pcard:

1. Money saving

   1. Up to 30% off the hourly rate in some car parks

   2. Pcard partner shops credit your account when you shop with them

   3. You can reclaim VAT (Pcard Business, if applicable)

2. Ease of use

   1. No need to go to the pay machines

   2. No need for change

   3. No need to keep proof of payment

3. Time saving

   1. Easy access to all partner car parks

   2. Simplified administration for businesses

On your Pcard account

Go to the my account page. Enter your username and password. Under the "My transactions" tab, you will find the transactions and free entries. The transactions can be downloaded in CSV format. Also indicated are the transaction dates (the dates you used your Pcard) and the debit dates (the dates the transactions were charged to your credit card).

On your bank account

Pcard transactions appear as Servipark 040 Brussels on your bank statement.

A camera located at the entrance barrier reads the vehicle's number plate and opens the barrier.
The same camera will also read the plate at the exit barrier to allow the vehicle to leave the car park.

The duration of your stay is then calculated and automatically charged to your Pcard.

Number plate recognition is linked to a Pcard, but this does not mean the Pcard can only be used with one vehicle. If you wish to use a different vehicle, simply scan your Pcard at the entry and exit terminals.

Please note that number plate recognition is an additional service provided by Interparking. We therefore recommend always keeping your Pcard in the vehicle, in case the recognition system does not work.

It is important to know that only one number plate can be linked to a Pcard, and the same number plate cannot be linked to multiple Pcards.

Pcards are free: you only pay for the time you spend parked.

An additional card can be obtained upon simple request sent to contact@pcard.fr. Please remember to include your customer number and contract number.

Please note, the request by email must be sent from the email address used to create the Pcard account.

When you subscribe to Pcard Private, €5.00 will be charged to the bank card linked to your Pcard account.
This charge allows us to ensure, as soon as you subscribe, that your Pcard is correctly associated with your bank card. The amount is automatically credited to your Pcard account and this €5.00 credit will be used the first time you use your Pcard.