Frequently Asked Questions

All request are made online on this website.The advantages of the Pcard+ :

1. Ease of use

   1. Payment at the machines is no longer necessary

   2. Having change is no longer necessary

   3. Keepig proff of paymen is no longer necessary

2. Time saving

   1. Easy access to all Interparking car parks in Belgium

   2. Simplified administratrion for businesses

3. Advantageous

   1. Recovery of VAT (Private Plus or Business contract, if applicable)

   2. Promotions (-10%) in certain parks

Pcards are free, you only pay for the time you spend parked.

On your Pcard account

Go to the my account page. Enter your username and password. Under the "My transactions" tab, you will find the transactions and free entries. The transactions can be downloaded in CSV format. Also indicated are the transaction dates (the dates you used your Pcard) and the debit dates (the dates the transactions were charged to your credit card).

On your bank account

Pcard transactions appear as Servipark 040 Brussels on your bank statement.

An additional card can be obtained upon simple request sent to contact@pcard.fr.Please remember to include your customer number and contract number.

Please note, the request by email must be sent from the email address used to create the Pcard account.

No need to worry, your card does not grant access to any important contract information; it only allows you to enter and exit the parking.

Request a replacement card directly via the Pcard App or in your My Account area.

If you have a subscription to an Interparking car park, please contact us by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate) to report the loss.We will block the lost card and send you your new card as soon as possible.

Yes, it is possible that you have a subscription with your charging card provider and that you pay a surcharge in addition to the charging session. Check the rates applied by your mobility card.

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 and have your ticket ready.

We may ask you for your entry and exit times as well as your vehicle’s license plate number.

Your Pcard may no longer work for the following reasons:

1) You have changed your credit card, your credit card has expired, or you have blocked your credit card... and you have not updated your payment information on your account (Pcard Private only). In this case, you can update your information via the Pcard App or in your My Account area.

2) You have not used your Pcard for more than 12 months: your Pcard and contract have been automatically cancelled. You can receive a new Pcard for free by filling out a new form or by requesting it directly via the Pcard App.

3) Your Pcard is damaged: request a free replacement card by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate).

4) If you are an Interparking subscriber, please contact us directly.

Parking tariff conditions can vary from one car park to another. For more information, visit our car parks’description pages.

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 (non-premium rate).