Frequently Asked Questions

A camera located at the entrance barrier reads the vehicle's license plate and opens the barrier.
The same camera will also read the plate at the exit barrier to allow the vehicle to leave the parking.

The duration of your stay is then calculated and automatically charged to your Pcard.

License plate recognition is linked to a Pcard, but this does not mean the Pcard can only be used with one vehicle. If you wish to use a different vehicle, simply scan your Pcard at the entry and exit terminals.

Please note that license plate recognition is an additional service provided by Interparking. We therefore recommend always keeping your Pcard in the vehicle, in case the recognition system does not work.

It is important to know that only one license plate can be linked to a Pcard, and the same license plate cannot be linked to multiple Pcard.

Pcards are free, you only pay for the time you spend parked.

On your Pcard account

Go to the my account page. Enter your username and password. Under the "My transactions" tab, you will find the transactions and free entries. The transactions can be downloaded in CSV format. Also indicated are the transaction dates (the dates you used your Pcard) and the debit dates (the dates the transactions were charged to your credit card).

On your bank account

Pcard transactions appear as Servipark 040 Brussels on your bank statement.

An additional card can be obtained upon simple request sent to contact@pcard.fr.Please remember to include your customer number and contract number.

Please note, the request by email must be sent from the email address used to create the Pcard account.

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 and have your ticket ready.

We may ask you for your entry and exit times as well as your vehicle’s license plate number.

No need to worry, your card does not grant access to any important contract information; it only allows you to enter and exit the parking.

Request a replacement card directly via the Pcard App or in your My Account area.

If you have a subscription to an Interparking car park, please contact us by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate) to report the loss.We will block the lost card and send you your new card as soon as possible.

Yes, it is possible that you have a subscription with your charging card provider and that you pay a surcharge in addition to the charging session. Check the rates applied by your mobility card.

If you have a new license plate or a new car, it is important to inform us, as some of our car parks use license plate recognition technology.
You can update this information directly via the Pcard App or in your My Account area, or by contacting us at 09 70 14 01 11 or contact-france@interparking.com.

Your Pcard may no longer work for the following reasons:

1) You have changed your credit card, your credit card has expired, or you have blocked your credit card... and you have not updated your payment information on your account (Pcard Private only). In this case, you can update your information via the Pcard App or in your My Account area.

2) You have not used your Pcard for more than 12 months: your Pcard and contract have been automatically cancelled. You can receive a new Pcard for free by filling out a new form or by requesting it directly via the Pcard App.

3) Your Pcard is damaged: request a free replacement card by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate).

4) If you are an Interparking subscriber, please contact us directly.

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 (non-premium rate).