Question 1

Find out how Interparking reservations work

Accepted Answer

All the answers to your questions here.

Question 2

When do you start benefiting from the discounts with the Pcard?

Accepted Answer

1) Have you just downloaded the Pcard App and validated a payment method? 2) Have you just received your Pcard by mail? Then, during your next parking visit, do not take a ticket — simply enter the car park using your Pcard and enjoy discounts of up to 30% off the regular price.

Question 3

I just signed up and I see a €5.00 charge on my credit card, what is it?

Accepted Answer

When you subscribe to Pcard Private, €5.00 will be charged to the bank card linked to your Pcard account.
 This charge allows us to ensure, as soon as you subscribe, that your Pcard is correctly associated with your bank card. The amount is automatically credited to your Pcard account and this €5.00 credit will be used the first time you use your Pcard.

Question 4

Can the card provider charge additional top-up fees?

Accepted Answer

Yes, the Pcard+ guarantees the lowest price. However, your provider may charge additional fees depending on your subscription.

Question 5

Do I have guaranteed access if I have a car park subscription?

Accepted Answer

Unfortunately, we cannot ensure access to our car parks for our customers who do not have reserved parking spaces.

Question 6

How can I cancel my subscription?

Accepted Answer

Please contact the department of the car park via its description page.

Question 7

How can I get or change a car park subscription?

Accepted Answer

1) To subscribe to a parking subscription, you can do so directly on our website from the Subscriptions page by choosing the parking location you are interested in.
 You can also contact us by email at contact-france@interparking.com or by phone at 09 70 14 01 11. 2) To modify or cancel a subscription, please contact us by email or phone.

Question 8

How can I inform Interparking of my new license plate or car?

Accepted Answer

If you have a new license plate or a new car, it is important to inform us, as some of our car parks use license plate recognition technology.
 You can update this information directly via the Pcard App or in your My Account area, or by contacting us at 09 70 14 01 11 or contact-france@interparking.com.

Question 9

How can I modify my address/ bank account?

Accepted Answer

Contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11.

Question 10

How can I pay for my subscription?

Accepted Answer

Please visit the description pages of our car parks for more information.

Question 11

How do I obtain a Pcard+ and what are its advantages?

Accepted Answer

All request are made online on this website.The advantages of the Pcard+ : Ease of use  Payment at the machines is no longer necessary Having change is no longer necessary Keepig proff of paymen is no longer necessary Time saving  Easy access to all Interparking car parks in Belgium Simplified administratrion for businesses Advantageous  Recovery of VAT (Private Plus or Business contract, if applicable) Promotions (-10%) in certain parks

Question 12

How much does Pcard cost ?

Accepted Answer

Pcards are free, you only pay for the time you spend parked.

Question 13

How to track your Pcard+ transactions ?

Accepted Answer

On your Pcard account Go to the my account page. Enter your username and password. Under the "My transactions" tab, you will find the transactions and free entries. The transactions can be downloaded in CSV format. Also indicated are the transaction dates (the dates you used your Pcard) and the debit dates (the dates the transactions were charged to your credit card). On your bank account Pcard transactions appear as Servipark 040 Brussels on your bank statement.

Question 14

I have a Business contract: what do I have to do to obtain an additional card?

Accepted Answer

An additional card can be obtained upon simple request sent to contact@pcard.fr.Please remember to include your customer number and contract number. Please note, the request by email must be sent from the email address used to create the Pcard account.

Question 15

I've lost my Pcard, what should I do?

Accepted Answer

No need to worry, your card does not grant access to any important contract information; it only allows you to enter and exit the parking. Request a replacement card directly via the Pcard App or in your My Account area. If you have a subscription to an Interparking car park, please contact us by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate) to report the loss.We will block the lost card and send you your new card as soon as possible.

Question 16

Is it possible that my invoice, issued by my electric vehicle charging card provider, is higher than the price displayed by Interparking?

Accepted Answer

Yes, it is possible that you have a subscription with your charging card provider and that you pay a surcharge in addition to the charging session. Check the rates applied by your mobility card.

Question 17

Is it possible to get a receipt after the transaction?

Accepted Answer

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 and have your ticket ready. We may ask you for your entry and exit times as well as your vehicle’s license plate number.

Question 18

My Pcard no longer works – what should I do?

Accepted Answer

Your Pcard may no longer work for the following reasons:  1) You have changed your credit card, your credit card has expired, or you have blocked your credit card... and you have not updated your payment information on your account (Pcard Private only). In this case, you can update your information via the Pcard App or in your My Account area. 2) You have not used your Pcard for more than 12 months: your Pcard and contract have been automatically cancelled. You can receive a new Pcard for free by filling out a new form or by requesting it directly via the Pcard App. 3) Your Pcard is damaged: request a free replacement card by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate). 4) If you are an Interparking subscriber, please contact us directly.

Question 19

What are parking tariff conditions for subscriptions?

Accepted Answer

Parking tariff conditions can vary from one car park to another. For more information, visit our car parks’description pages.

Question 20

What can I do if my subscription card is damaged, lost or stolen?

Accepted Answer

Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 (non-premium rate).

Question 21

What do I have to do to change the credit card information?

Accepted Answer

Go to the Pcard App or to the My Account page.

Click on "Edit my bank details", enter your new payment information, and save. Your new payment method will then be taken into account.

If you encounter any difficulties, please contact customer service at 09 70 14 01 11 or by email at contact-france@interparking.com.

Question 22

What is the Pcard?

Accepted Answer

The Pcard is a free parking card that offers preferential rates within the Interparking network, with discounts of up to 30%. It also allows ticketless entry and exit, eliminating queues at payment machines. Additionally, by linking your license plate to your Pcard, you can access car parks even more easily thanks to license plate recognition.

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