Frequently Asked Questions
Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.
- I would like to receive an invoice for my parking
Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 and have your ticket ready.
We may ask you for your entry and exit times as well as your vehicle’s license plate number.
- I've lost my Pcard, what should I do?
No need to worry, your card does not grant access to any important contract information; it only allows you to enter and exit the parking.
Request a replacement card directly via the Pcard App or in your My Account area.
If you have a subscription to an Interparking car park, please contact us by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate) to report the loss.We will block the lost card and send you your new card as soon as possible.
- Is it possible that my invoice, issued by my electric vehicle charging card provider, is higher than the price displayed by Interparking?
Yes, it is possible that you have a subscription with your charging card provider and that you pay a surcharge in addition to the charging session. Check the rates applied by your mobility card.
- My license plate has changed. What should I do?
If you have a new license plate or a new car, it is important to inform us, as some of our car parks use license plate recognition technology.
You can update this information directly via the Pcard App or in your My Account area, or by contacting us at 09 70 14 01 11 or contact-france@interparking.com. - My Pcard no longer works – what should I do?
Your Pcard may no longer work for the following reasons:
1) You have changed your credit card, your credit card has expired, or you have blocked your credit card... and you have not updated your payment information on your account (Pcard Private only). In this case, you can update your information via the Pcard App or in your My Account area.
2) You have not used your Pcard for more than 12 months: your Pcard and contract have been automatically cancelled. You can receive a new Pcard for free by filling out a new form or by requesting it directly via the Pcard App.
3) Your Pcard is damaged: request a free replacement card by email at contact@pcard.fr or by phone at 09 70 14 01 11 (non-premium rate).
4) If you are an Interparking subscriber, please contact us directly.
- My subscription card is damaged, lost, or stolen. What should I do?
Please contact customer service by email at contact-france@interparking.com or by phone at 09 70 14 01 11 (non-premium rate).
- What are parking tariff conditions for subscriptions?
Parking tariff conditions can vary from one car park to another. For more information, visit our car parks’description pages.
- What do I have to do to change the credit card information?
Go to the Pcard App or to the My Account page.
Click on "Edit my bank details", enter your new payment information, and save. Your new payment method will then be taken into account.
If you encounter any difficulties, please contact customer service at 09 70 14 01 11 or by email at contact-france@interparking.com.
- What is the Pcard?
The Pcard is a free parking card that offers preferential rates within the Interparking network, with discounts of up to 30%. It also allows ticketless entry and exit, eliminating queues at payment machines. Additionally, by linking your license plate to your Pcard, you can access car parks even more easily thanks to license plate recognition.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.